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main:securitysplashscreen [2017/01/26 18:35]
127.0.0.1 external edit 		main:securitysplashscreen [2021/11/02 19:40] (current)
bshirley
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     * The [[main:dongle | dongle]] is plugged into to your computer and your subscription is valid. The program will load normally when "continue" is clicked.      * The [[main:dongle | dongle]] is plugged into to your computer and your subscription is valid. The program will load normally when "continue" is clicked. 
   * __Your license expired on [date]__   * __Your license expired on [date]__
-    * Your license has expired. To obtain a license key which can be used to extend your subscription please [[main:contactus | contact Cytognomix]].+    * Your license has expired. To obtain a license key which can be used to extend your subscription please [[public:contactus | contact Cytognomix]].
   * __Error: [error code] Please contact Cytognomix__   * __Error: [error code] Please contact Cytognomix__
-    * The software has encountered an uncommon error. Please [[main:contactus | contact Cytognomix]] with the error code for assistance.+    * The software has encountered an uncommon error. Please [[public:contactus | contact Cytognomix]] with the error code for assistance.
   * __No dongle key is found on your computer__   * __No dongle key is found on your computer__
-    * The [[main:dongle | dongle]] must be connected to your computer at the time the software is loaded. Click "exit", connect the dongle to your computer, and reload the software. If the dongle is connected to your computer and the message appears upon reloading the software, [[main:contactus | contact Cytognomix]] for assistance.+    * The [[main:dongle | dongle]] must be connected to your computer at the time the software is loaded. Click "exit", connect the dongle to your computer, and reload the software. If the dongle is connected to your computer and the message appears upon reloading the software, [[public:contactus | contact Cytognomix]] for assistance.
  
 ===== Subscription renewal ===== ===== Subscription renewal =====
-If your subscription has expired, an additional text area and submission button will be visible on the splash screen. A license key obtained through [[main:contactus | contacting Cytognomix]] can be entered here to extend your subscription. To do so, enter the license key within the text field and click "Submit key". Note that entering a valid license key will begin a new subscription beginning at the time the key is submitted. One of the following messages will appear upon submission of the new license key: +If your subscription has expired, an additional text area and submission button will be visible on the splash screen. A license key obtained through [[public:contactus | contacting Cytognomix]] can be entered here to extend your subscription. To do so, enter the license key within the text field and click "Submit key". Note that entering a valid license key will begin a new subscription beginning at the time the key is submitted. One of the following messages will appear upon submission of the new license key: 
   * __Authentication succeeded. (Your license will expire on [date])__   * __Authentication succeeded. (Your license will expire on [date])__
     * Your subscription has been extended successfully. It may be necessary reopen the software to allow access.     * Your subscription has been extended successfully. It may be necessary reopen the software to allow access.
   * __Error Incomplete license key__   * __Error Incomplete license key__
-    * The input license key does not have the correct number of characters. Please reenter the key. If the message reappears, [[main:contactus | contact Cytognomix]] to verify the key.+    * The input license key does not have the correct number of characters. Please reenter the key. If the message reappears, [[public:contactus | contact Cytognomix]] to verify the key.
   * __The input license key was used before__   * __The input license key was used before__
-    * The input license key matches a license key used in the past. Please verify the input key is the newest key you have recieved. If the message persists, [[main:contactus | contact Cytognomix]] to verify the key.+    * The input license key matches a license key used in the past. Please verify the input key is the newest key you have recieved. If the message persists, [[public:contactus | contact Cytognomix]] to verify the key.
   * __Invalid license key__   * __Invalid license key__
-    * The input license key is the correct number of characters but is not a valid key. Please reenter the key. If the message reappears, [[main:contactus | contact Cytognomix]] to verify the key.+    * The input license key is the correct number of characters but is not a valid key. Please reenter the key. If the message reappears, [[public:contactus | contact Cytognomix]] to verify the key.
   * __No dongle key is found on your computer__   * __No dongle key is found on your computer__
     * The [[main:dongle | dongle]] must be connected to your computer at the time a license key is input.     * The [[main:dongle | dongle]] must be connected to your computer at the time a license key is input.
   * __Unknown error__   * __Unknown error__
-    * Please [[main:contactus | contact Cytognomix]] +    * Please [[public:contactus | contact Cytognomix]] 
  
main/securitysplashscreen.1485455722.txt.gz ยท Last modified: 2017/01/26 18:35 by 127.0.0.1

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