This shows you the differences between two versions of the page.
main:securitysplashscreen [2017/01/26 18:35] 127.0.0.1 external edit |
main:securitysplashscreen [2021/11/02 19:40] (current) bshirley |
||
---|---|---|---|
Line 7: | Line 7: | ||
* The [[main: | * The [[main: | ||
* __Your license expired on [date]__ | * __Your license expired on [date]__ | ||
- | * Your license has expired. To obtain a license key which can be used to extend your subscription please [[main:contactus | contact Cytognomix]]. | + | * Your license has expired. To obtain a license key which can be used to extend your subscription please [[public:contactus | contact Cytognomix]]. |
* __Error: [error code] Please contact Cytognomix__ | * __Error: [error code] Please contact Cytognomix__ | ||
- | * The software has encountered an uncommon error. Please [[main:contactus | contact Cytognomix]] with the error code for assistance. | + | * The software has encountered an uncommon error. Please [[public:contactus | contact Cytognomix]] with the error code for assistance. |
* __No dongle key is found on your computer__ | * __No dongle key is found on your computer__ | ||
- | * The [[main: | + | * The [[main: |
===== Subscription renewal ===== | ===== Subscription renewal ===== | ||
- | If your subscription has expired, an additional text area and submission button will be visible on the splash screen. A license key obtained through [[main:contactus | contacting Cytognomix]] can be entered here to extend your subscription. To do so, enter the license key within the text field and click " | + | If your subscription has expired, an additional text area and submission button will be visible on the splash screen. A license key obtained through [[public:contactus | contacting Cytognomix]] can be entered here to extend your subscription. To do so, enter the license key within the text field and click " |
* __Authentication succeeded. (Your license will expire on [date])__ | * __Authentication succeeded. (Your license will expire on [date])__ | ||
* Your subscription has been extended successfully. It may be necessary reopen the software to allow access. | * Your subscription has been extended successfully. It may be necessary reopen the software to allow access. | ||
* __Error Incomplete license key__ | * __Error Incomplete license key__ | ||
- | * The input license key does not have the correct number of characters. Please reenter the key. If the message reappears, [[main:contactus | contact Cytognomix]] to verify the key. | + | * The input license key does not have the correct number of characters. Please reenter the key. If the message reappears, [[public:contactus | contact Cytognomix]] to verify the key. |
* __The input license key was used before__ | * __The input license key was used before__ | ||
- | * The input license key matches a license key used in the past. Please verify the input key is the newest key you have recieved. If the message persists, [[main:contactus | contact Cytognomix]] to verify the key. | + | * The input license key matches a license key used in the past. Please verify the input key is the newest key you have recieved. If the message persists, [[public:contactus | contact Cytognomix]] to verify the key. |
* __Invalid license key__ | * __Invalid license key__ | ||
- | * The input license key is the correct number of characters but is not a valid key. Please reenter the key. If the message reappears, [[main:contactus | contact Cytognomix]] to verify the key. | + | * The input license key is the correct number of characters but is not a valid key. Please reenter the key. If the message reappears, [[public:contactus | contact Cytognomix]] to verify the key. |
* __No dongle key is found on your computer__ | * __No dongle key is found on your computer__ | ||
* The [[main: | * The [[main: | ||
* __Unknown error__ | * __Unknown error__ | ||
- | * Please [[main:contactus | contact Cytognomix]] | + | * Please [[public:contactus | contact Cytognomix]] |